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A safe space to practice (and grow)
Working as a sales and support rep is stressful as is. Adding pressure to perform better makes the situation worse. Dialworks workforce quality management solution brings together powerful features that enable agents to practice in a safe environment.
Features of Dialworks
Uphold quality in sales and support output with AI scoring and feedback after every call.
Empower Reps to Outdo Quality Benchmarks
With Dialworks workforce quality management solution, train and coach your reps the smart way. Put them in simulated environments and empower them to learn faster, outdo existing quality benchmarks, and move forward confidently.
Get Your ‘A’ Team to ‘A+’
Define training modules, infrastructure, and outcomes. Standardize output by each agent.
Create a workflow to help agents become self-learners and problem-solvers.
Create a safe space where agents feel confident and comfortable to learn.
Talk to real people in training and get real feedback to improve from every conversation.
Make more training calls to improve every aspect of the pitch, and ramp up 3X faster.
Hear what users have to say
The results very clearly show how it has helped improve our sales call quality and outcome. Very satisfied with the product.
Mark S, Sales Head, Insurance Company